Privacy Policy

Leading Edge Energy Privacy Policy

Fortiserve Group Pty Ltd (ABN 96 163 318 045) trading as Leading Edge Energy (“Leading Edge Energy”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, and manage your Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

You can access a copy of the Australian Privacy Principles from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.ph.

Personal Information and why we collect it

Personal Information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

The types of Personal Information we may collect include:

• names, addresses, email addresses and phone numbers
• company, business, and contact details
• information relating to energy usage, billing, metering and tariffs where it is associated with an identifiable individual
• contract and account information relating to energy services

We also work with companies, trusts, and other entities. Where those structures involve identifiable individuals (such as directors, authorised representatives, or individual trustees), we may collect Personal Information about those individuals as part of delivering our services.

We collect this information in a number of ways, including through web forms, authority documentation, phone calls, email, our website, and from third parties such as energy providers and metering providers. In some cases, we may also use publicly available information.

We collect and use Personal Information so we can deliver our services effectively. This includes:

• running energy procurement and tender processes
• analysing energy usage and billing data
• preparing reports, comparisons, and insights
• managing energy accounts and contracts
• providing ongoing account management and advice

We may also use your information for related purposes, such as:

• providing access to client portals and reporting tools
• improving our systems, technology, and services
• generating insights and internal analysis
• making relevant referrals
• sending updates or marketing communications (you can opt out at any time)

Use of Technology and Artificial Intelligence

We use modern technology, data analytics, and in some cases artificial intelligence (AI), to help deliver our services more efficiently and effectively.

These tools may be used to:

• analyse energy usage, billing data, and market information
• generate comparisons, reports, and insights
• help identify suitable energy providers or contract options
• improve the quality and speed of our services

These systems support our team but do not replace human oversight.

Any outputs generated (including reports or insights) are based on available data and assumptions and may not always be complete or error-free.

We do not use your Personal Information to train publicly available AI models without appropriate safeguards.

Security and storage of Personal Information

Your Personal Information is stored securely in electronic systems used by Fortiserve Group Pty Ltd.

We use systems provided by Energin Pty Ltd, a related entity under common ownership. Energin supports us by providing technology, data processing, and back-office services.

Authorised personnel within Energin may access Personal Information where necessary to support the delivery of our services.

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure. This includes a combination of technical safeguards, internal processes, and access controls.

Some of our team and service providers, including those engaged by Energin, are located outside Australia, including in the Philippines. This means your information may be accessed or processed overseas. We take reasonable steps to ensure appropriate protections are in place.

We retain Personal Information only for as long as required. In most cases, this will be at least 7 years to meet legal and regulatory obligations. When information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.

Why we need Personal Information

We use Personal Information to:

• act on your behalf when managing or tendering energy services
• access and analyse relevant energy and billing data
• prepare reports, comparisons, and recommendations
• manage your accounts and contracts
• provide ongoing support, monitoring, and advice

In some cases, energy providers may require additional information (such as identification details for credit checks) in order to establish services.

Disclosing your Personal Information

We may share your Personal Information with third parties where it is reasonably necessary to deliver our services.

This may include:

• energy retailers and energy providers
• metering providers and data service providers
• Energin Pty Ltd and related technology providers
• contractors, consultants, and support personnel
• service providers who assist with analytics, reporting, communications, or system functionality

We only share information that is needed for the relevant purpose.

Data Analytics and Improvement

We may use de-identified or aggregated information to help improve our services, systems, and overall offering.

This may include internal analysis, reporting, and the development of new tools or features.

This type of information does not identify individuals.

Automated Outputs and Reliance

Reports, insights, and comparisons we provide (including those generated using automated tools or AI) are intended to support decision-making.

They are based on available data and assumptions and should not be relied upon as the sole basis for commercial or contractual decisions.

Access to your Personal Information

We aim to keep your Personal Information accurate and up to date.

You can request access to the information we hold about you, or ask for corrections, by contacting us.

We do not charge for access requests, but may charge a reasonable administrative fee for providing copies.

To protect your information, we may ask you to verify your identity before releasing details.

Data Breaches

If a data breach occurs that is likely to result in serious harm, we will meet our obligations under the Notifiable Data Breaches scheme in the Privacy Act 1988 (Cth).

Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Privacy Policy Complaints and Enquiries

If you have any questions or concerns about this Privacy Policy, please contact us:

Address: Suite 4, Level 4, 4 Martin Place, Sydney, NSW, 2000

Email: privacy@leadingedgeenergy.com.au

Phone: 1300 852 770

If you would like this Privacy Policy in another format, please let us know.