Privacy Policy
Leading Edge Energy Privacy Policy
Leading Edge Energy is committed to providing trusted energy management advice to you. This Policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the National Privacy Principles (NPP) contained in the Privacy Act 1988(Privacy Act). The NPPs govern how we collect, use, disclose, store, secure, and dispose of your Personal Information.
You may obtain a copy of the Australian Privacy Principles from the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.
Personal Information and why we need to collect it
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone, and facsimile numbers.
This Personal Information is obtained in various ways, including web forms, authority correspondence, telephone, and facsimile, by email, via our website www.leadingedgeenergy.com.au, from your website, energy contract documentation, other publicly available sources, and third parties.
We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, such as making a relevant referral to an organisation or sending you marketing material. You may unsubscribe from our marketing lists at any time by contacting us.
Security and storage of Personal Information at Leading Edge Energy
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and unauthorised access, modification, or disclosure.
We store your information in electronic format, not a hard copy, and keep it in a database owned and operated by Energin Pty Ltd. We use a combination of security controls and internal processes to help us protect your information and our network from unauthorised access and disclosure.
The Leading Edge Energy tender process, documentation control and document storage is facilitated by Energin Pty Ltd. Energin is an Australian registered organisation with an office based in the Philippines.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is stored in client files, which will be kept by us for a minimum of 7 years.
Why we need Personal Information?
Your Personal Information is used so that we can represent you when tendering for energy related services.
A typical example of this is the Personal Information we require to complete our Letter of Authority form and Energy Evaluation form. These forms allow Leading Edge Energy to gather relevant information from you and ensures that you have accepted the terms of our relationship.
Additionally, we gather further Personal Information from you if you decide to sign up for a contract that has been facilitated by Leading Edge Energy. This will require us to collect your name, phone number, email address, and signature. If the energy retailer requires a credit check, we will also request your home address and birth date.
Leading Edge Energy wants to keep clients updated with energy news and market updates, and other relevant information from time to time. Leading Edge Energy does use personal information, such as names and email addresses for marketing purposes.
Disclosing your Personal Information
We may share or disclose your information with other parties who provide services to us, including organisations, agents, partners, and contractors that help us deliver our services.
These may include support services, installation, maintenance and repair services, mailing operations, billing, debt-recovery functions, fraud, crime or misconduct identification, investigation, and prevention services.
Access to your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to ensure that your Personal Information is accurate, complete, and up-to-date.
You may access the Personal Information we hold about you to update and correct it. If you wish to access your Personal Information, please contact us.
Leading Edge Energy Pty Ltd will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
To protect your Personal Information, we may require identification from you before releasing the requested information.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
Address: Suite 1A/96 Buckingham St, Surry Hills NSW 2010
Email: p.dobbin@leadingedgeenergy.com.au
Phone: 1300 852 770
If you would like to request our Privacy Policy in an alternative format, please call us on the above number.
